Effective Date: January 1, 2021
Welcome to TrueReport.in (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including booking diagnostic tests and consultations.
By using TrueReport.in, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our platform.
We partner with certified diagnostic centers to provide services. All test sample collection, processing, and reporting are the sole responsibility of the respective labs. TrueReport.in is not liable for any delays, errors, or medical interpretations of the reports.
Prices listed are subject to change and may vary based on city or partner lab. Payment can be made online or at the diagnostic center, depending on the option selected during booking. Offers and discounts are subject to specific terms and may be modified or withdrawn at any time.
Users may cancel bookings before the scheduled time. Refunds for prepaid bookings will be processed in accordance with our cancellation policy. If a partner lab cancels or reschedules, we will notify you and assist with alternatives or refunds. Eligible refunds are typically processed within 7–10 business days.
Test reports are generally delivered as per the timelines given at booking. Delivery may vary due to medical or technical reasons beyond our control. Reports will be shared via email, WhatsApp, or accessed through our platform.
TrueReport.in is a facilitator and does not perform tests. We are not liable for delays in service delivery by third-party labs, incorrect reports or diagnosis, or any health outcome resulting from reliance on a test result.
Your data is handled per our Privacy Policy. We share your information only with authorized labs and for customer support.
We may modify these Terms periodically. Continued use of our platform constitutes acceptance of the revised Terms.
These Terms are governed by the laws of India. Any disputes fall under the exclusive jurisdiction of courts in Delhi, India.
📧 Email: support@truereport.in
📞 Phone: +91-7982113707