True Report – Terms and Conditions

Effective Date: January 1, 2021

Welcome to TrueReport.in (“we”, “our”, “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services, including booking diagnostic tests and consultations.

By using TrueReport.in, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our platform.

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1. Services Offered

• Search and book diagnostic tests.
• Choose between home sample collection and center-based appointments.
• Access test reports provided by partnered diagnostic labs.
• Avail customer support for booking and reporting queries.

2. User Responsibilities

• Provide accurate, complete, and updated information during booking.
• Maintain the confidentiality of your contact details.
• Do not misuse our platform or services in any way.

3. Partner Labs

We partner with certified diagnostic centers to provide services. All test sample collection, processing, and reporting are the sole responsibility of the respective labs. TrueReport.in is not liable for any delays, errors, or medical interpretations of the reports.

4. Pricing and Payment

Prices listed are subject to change and may vary based on city or partner lab. Payment can be made online or at the diagnostic center, depending on the option selected during booking. Offers and discounts are subject to specific terms and may be modified or withdrawn at any time.

5. Cancellations & Refunds

Users may cancel bookings before the scheduled time. Refunds for prepaid bookings will be processed in accordance with our cancellation policy. If a partner lab cancels or reschedules, we will notify you and assist with alternatives or refunds. Eligible refunds are typically processed within 7–10 business days.

6. Report Delivery

Test reports are generally delivered as per the timelines given at booking. Delivery may vary due to medical or technical reasons beyond our control. Reports will be shared via email, WhatsApp, or accessed through our platform.

7. Limitation of Liability

TrueReport.in is a facilitator and does not perform tests. We are not liable for delays in service delivery by third-party labs, incorrect reports or diagnosis, or any health outcome resulting from reliance on a test result.

8. Privacy

Your data is handled per our Privacy Policy. We share your information only with authorized labs and for customer support.

9. Modifications

We may modify these Terms periodically. Continued use of our platform constitutes acceptance of the revised Terms.

10. Governing Law

These Terms are governed by the laws of India. Any disputes fall under the exclusive jurisdiction of courts in Delhi, India.

11. Contact Us

📧 Email: support@truereport.in
📞 Phone: +91-7982113707